Frequently Asked Questions

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General

Can I print out a physical copy of my digital guideline?

At this time, we do not allow print copies to be made of our digital products. If you would like a physical copy of a pocket guide, please order the print version that can be found on the product page.

What if I can’t find a pocket card for the guidelines I’m interested in?

Because of the large number of clinical practice guidelines in publication, we are not able to carry each and every title in quick reference format. If there is a specific title you are interested in, give us a call and we will do our best to see that title introduced for sale.

Can I purchase your products as a gift?

Gift wrapped?  With a bouquet of flowers?  Maybe a singing telegram? (Our CEO composes and sings Country & Western songs). Pricing on request. A joke of course…FAQ’s can be so boring sometimes! Of course you can purchase as a gift!

Do you offer any group or institution discounts?

We do. Guideline Central is proud to offer special discounts to medical schools, training programs, students and more. Call us for more information or to see if you qualify.

Do you offer samples or product catalogs?

We do offer samples of digital guides, but the nature of our printed pocket guides prevents us from offering these as samples except under special circumstances.

Do you offer discounts for bulk orders?

We offer bulk purchase discounts based on number of copies and number of titles. Call us for more details.

Can I have your pocket guides printed in a language other than English?

Yes! We are able to provide bulk orders in another language and modified for other countries’ pharmacopoeia.  Please call or email us to find out more information.

Ordering

How long will it take to receive my order?

Orders are shipped within 4 business days. Delivery time will vary depending on location and shipping method chosen.

Can I order by phone?

Yes! Call us at (407) 732-6829.

Payment

Do you charge sales tax?

Yes. We are required be federal law to charge sales tax to customers located in Pennsylvania and Florida.

How do I apply a promotional code to my order?

Upon checkout you will be able to enter a promotional code or voucher.

Can I pay via purchase order?

Certain bulk orders may qualify for purchase order payments. Call us for more information.

What credit cards are accepted?

Visa, Mastercard, Discover, and American Express are all accepted.

Shipping

I haven’t received my order yet, what is going on?

Call us at any time and we will help track down the status of your shipment. We are here to help. Note – international delivery times may vary greatly.

How long will it take my order to ship?

We generally fill orders 1-2 times per week. If you need your order fulfilled sooner, give us a call (407) 878-7607 9-5 ET M-F. We will try to accommodate your request.

Do you offer overnight or rushed shipping?

If you need an order rushed and/or shipped overnight give us a call and we can assist you. Extra fees may apply in certain circumstances.

Do you ship to APO addresses?

Yes.

Do you ship internationally?

We do. Add your desired items to your cart and you will receive a shipping total before you place your order.

What shipping service do you use?

The majority of our orders are shipped through the US Postal Service. However we may also utilize Fedex or UPS under special circumstances.

Returns & Cancellations

How do I cancel a subscription to a digital product?

Please contact us at info@guidelinecentral.com to request a cancellation. Subscriptions are charged on an annual basis, so you will have access to your content until the subscription renews.

How do I get a refund on a purchase I made from the Guideline Central website?

Requests for a refund on a purchase made on the Guideline Central website may be made by emailing us at info@guidelinecentral.com.

How do I get refunds for in-app purchases?

Unfortunately, Guideline Central cannot offer refunds for in-app purchases made through iTunes or Google Play. Refunds are handled directly with Apple and Google.

Can I cancel my print order?

You may cancel your print order for a full refund if the order has not yet shipped. Please contact us as quickly as possible.

What is your return policy?

If within the first 15 days after you receive your product you are unsatisfied with your purchase, call us and we will do our best to rectify the situation. We believe customer satisfaction is of paramount importance, so we welcome feedback.

Library and Free Content

How can I get my guidelines links included on your site?

Email us. We are always looking for great new guidelines to feature. If you think you know of a great addition, get in touch with us. We might even shout you out in our blog!

How can I find out about new guidelines summaries that are posted in the guidelines library?

Simple, sign up for our GUIDELINE Alerts. We will notify you when new practice guidelines are available.

What happens if I can’t find the guidelines I am looking for?

Call us! We don’t put all of our titles on our site, if you can’t find what you’re looking for just give us a call. More often than not we can help you find it.

How do I search for the guidelines I am interested in?

There are two ways. You can either use the categorized navigation provided, or simply type your search into our convenient search bars.

How do I cite content from Guideline Central?

You can use this HTML to cite our guideline summaries content –

<a href="http://www.GuidelineCentral.com">Guideline Central</a>

Can I copy or reproduce any information found in your guidelines library?

All of the content included in our guideline summaries is public domain, but we do ask that you cite your source and let us know how the content is going to be used.

Account Information

I can’t remember my userid and/or password

Don’t worry. Click this link to reset your password.

How do I create an account?

Click the account/cart icon at the top of every page and select “log in”. From there you will have the option to register a new account.

Mobile App

Can I purchase individual GUIDELINES Pocket Guides from iTunes or Google Play?

No, we only allow for the purchase of all of our pocket guides on the iOS and Android apps. You can however purchase individual pocket guides on guidelinecentral.com and view them in your library on the app.

How do I update the content in my library on my mobile device?

The mobile app checks for updates upon logging in and also upon launching. It is recommended that you re-launch the app from time to time over an internet connection ensure the content is always the most recent version.

Can I access my account and purchases on more than one device?

Absolutely! Licenses can be accessed on different devices using the Guideline Central account credentials. Just login with your account and enjoy access to your library on any device.

Is an Internet connection (WiFi or cellular data connection) required to access Guidelines on the app?

An internet connection is only required for content you have not added to the “My Library” section. All purchases are automatically available offline, as well as anything added to your library.

What versions of iOS and Android are supported?

The Guideline Central app requires iOS 8 and up or Android 4.1 and up.

I already subscribed to digital guidelines on the website. Are these available on the mobile devices?

Download the free Guideline Central app from the App Store or Google Play and log in using the same account credentials you created on the website. All subscriptions purchased on the website will appear in the “My Content” tab in the mobile app.