Frequently Asked Questions

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General

How do I download my digital pocket guide?

Digital pocket guides are available offline via our mobile app. Digital orders are available for immediate access on your desktop, tablet, or mobile device following your purchase. You can access your digital content in the “My Library” section of the website and the ‘My Content’ section of the mobile app after logging in.  

How do I contact customer support?

Fill out our contact us form, email info@guidelinecentral.com or call us at (407) 878-7606 during the hours of 9am-5pm (eastern), Monday-Friday. We respond to most support tickets within one business day.

Can I print out a physical copy of my digital guideline?

At this time, we do not allow print copies to be made of our digital products. If you would like a physical copy of a pocket guide, please order the print version that can be found on the product page.

I can’t remember my user id or password.

If you cannot remember your password, please visit guidelinecentral.com, click “login” in the top navigation and then click “forgot password?” to request a password reset. Sometimes these emails are sent to spam, so if you do not receive your password reset email within 5 minutes please check your spam folder. If you still cannot find your password reset email, please contact us and we will manually reset your password.

How do I create an account?

Click the account/cart icon at the upper right hand side, at the top of the page and select “log in”. From there you will have the option to register a new account.

Can I copy or reproduce information in Pocket Guides?

If you would like to obtain the rights to reproduce information in the pocket guides, please contact us for more information.

Guidelines + Codes

Can I order digital licenses for multiple users or for my organization?

We offer two different options for organizational / multi-user subscriptions. The first option provides individual accounts for each user. The second option provides a single account for all users that are part of your subscription. Discounts are also available for multi-user subscriptions. Please contact us for more information.

How often are the Guidelines updated?

Each guideline is on a slightly different revision/update schedule. Most guidelines are either updated or reaffirmed every 3-5 years. The codes are updated on a yearly basis.

How are your pocket guides developed?

Each quick-reference guideline is reviewed and approved by the authoring organization prior to publishing. In many cases the chairs/co-chairs of the original guideline serve as the expert reviewers. You can always rest assured that, even though the guidelines are much shorter than the original (full-text) version, no important information is ever omitted or changed in any way/shape/form. As far as the codes, they are provided directly by the experts at AMA (for CPT) and AAPC (for ICD 10). So this product has the backing and endorsement of some of the most credible and well-respected organizations in healthcare.

How often are new pocket guides added?

We add more throughout the year and currently offer over 240 guideline titles with codes.

Ordering

Can I purchase your products as a gift?

Gift wrapped?  With a bouquet of flowers?  Maybe a singing telegram? (Our CEO composes and sings Country & Western songs). Pricing on request. A joke of course…FAQs can be so boring sometimes! Of course you can purchase as a gift!

Do you offer any sort of group discounts or institutional licenses?

We do! There are bulk discounts available, as well as group/institutional licenses for multi-user accounts. The discount amount varies depending on the number of users.  We are proud to offer special discounts to medical schools, training programs, students and more. Feel free to Contact us for more information.

Do you offer discounts on bulk orders?

We offer bulk purchase discounts based on number of copies and number of titles. Contact us for more details.  For purchases under 100 in quantity, we suggest placing the order directly through the website.

Do you charge sales tax?

Yes. We are required by federal law to charge sales tax to customers located in Pennsylvania and Florida.

How do I apply a promotion or coupon code to my order?

Upon checkout on www.guidelinecentral.com, you will be able to enter a promotional code or coupon. Promo codes or coupons can only be used on our website, and must be used at time of purchase.

Can I pay via purchase order?

Certain bulk orders may qualify for purchase order payments. Contact us for more information: sales@guidelinecentral.com.

What credit cards are accepted?

Visa, Mastercard, Discover, and American Express are all accepted.

How long will it take to receive my order?

Print orders are shipped within 5 business days from the order date. Delivery time will vary depending on location. Once your order is ready for shipment, you will receive an email notification with tracking information.

Digital orders are available for immediate access following your purchase.  Your content will be available in the “My Library” section after logging in to the website and the ‘My Content’ section of the Guideline Central mobile app.

Can I order by phone?

Yes! Contact us to order.

Shipping

I haven’t received my order yet, what is going on?

Contact us at any time, and we will help track down the status of your shipment. We are here to help. Note – international delivery times may vary greatly.

Do you ship internationally?

We do! Add your desired items to your cart and you will receive a shipping total before you place your order. You can also contact us for a personalized quote on an expedited international shipment.

What shipping service do you use?

The majority of our orders are shipped through the US Postal Service. However we may also utilize Fedex or UPS under special circumstances.

Digital Subscription

Is there a cost increase from year-to-year for renewals?

The cost is dependent on how many guidelines you are subscribed to – if you are subscribed to all pocket guides and additional are added throughout the year you may be charged more on renewal. If you have questions about upcoming charges please contact us.

Will I receive a reminder when my subscription is due for renewal?

Yes, you will receive an email reminding you of the renewal. Please be sure to add info@guidelinecentral.com to your email address book so you do not miss this reminder.

Is my subscription auto-renewed every year?

Subscriptions auto-renew by default.  If you would like to cancel to auto-renew, please contact us.

Can I upgrade my order after I purchase?

You can add additional titles to your account/subscription at any time by placing a separate purchase for the additional pocket guides you would like.

After I purchase, do I receive updates automatically?

Yes, if you purchase a digital subscription new updates to the guideline recommendations will be automatically given to you throughout the duration of your subscription.

Can I cancel my subscription?

Please contact us at info@guidelinecentral.com to request a cancellation. Subscriptions are charged on an annual basis, so you will have access to your content until the subscription renews.

Returns & Cancellations

How do I get a refund on a purchase I made from the Guideline Central website?

Contact us to request a refund on a purchase made on the Guideline Central website.

How do I cancel my order?

Orders of print pocket guides can be cancelled prior to shipment, and digital pocket guides can be cancelled within the first 7 days of purchase. If you would like to cancel your order within this time frame, please Contact us with your order number and which guidelines you would like to cancel.

Library and Free Content

What are the Guideline Summaries?

Our guideline summaries are derived from the National Guideline Clearinghouse (NGC). The National Guidelines Clearinghouse was a federally funded database available to the public.  Their mission was to provide practitioners, health care providers, health plans, integrated delivery systems, purchasers and others an accessible mechanism for obtaining detailed information on quality measures, and to further their dissemination, implementation, and use in order to inform health care decisions.  As of July 16, 2018, the web sites were shut down because federal funding through AHRQ was no longer available to support. Read more on our blog.

How can I get my guidelines links included on your site?

Please contact us.  We are always looking for great new guidelines to feature. If you think you know of a great addition, get in touch with us. We might even shout you out in our blog!

What happens if I can’t find the guidelines I am looking for?

We don’t put all of our titles on our site, if you can’t find what you’re looking for just reach out. More often than not we can help you find it.  Because of the large number of clinical practice guidelines in publication, we are not able to carry each and every title in quick reference format. If there is a specific title you are interested in, contact us and we will do our best to see that title introduced for sale.

How do I search for the guidelines I am interested in?

You can either use the categorized navigation provided, or simply type your query into our search located in the upper right corner by clicking the magnifying glass icon. You can refine by content type after performing an initial search.

Mobile App

Are there alerts for updates to guidelines I’ve already subscribed to?

Currently, updates are just automatically applied to your guidelines without notification. In the future we will be launching a more robust alert system. Stay tuned.

Can I view the content offline?

Yes, but only within the Guideline Central mobile app for iOS or Android. To download your subscription for offline use, simply login the mobile app and click the download button next to your desired content. *Note for Guidelines + Codes – some of the ICD10 “deep linking” functionality will not be accessible without an internet connection.

Can I purchase individual pocket guides from iTunes or Google Play?

Only the purchase of all pocket guides is available on iOS and Android apps. You may purchase individual pocket guides in Guideline Central shop and view them in the “My Content” section of the app.

How do I get refunds for in-app purchases?

Unfortunately, Guideline Central cannot offer refunds for in-app purchases made through iTunes or Google Play. Refunds are handled directly with Apple and Google. For more information on how to request a refund for an in-app purchase please visit:

https://support.apple.com/en-us/HT204084 or

https://support.google.com/googleplay/answer/2479637?hl=en

How do I update the content in My Library on my mobile device?

The mobile app checks for updates upon logging in and also upon launching. It is recommended that you re-launch the app from time to time over an internet connection ensure the content is always the most recent version.

Can I access my account on more than one device?

Absolutely! Accounts can be accessed on different devices using the Guideline Central account credentials. Just log in with your account and enjoy access to your library on any device.

Is an Internet connection (WiFi or cellular data) required to access guidelines on the app?

An internet connection is only required for content you have not added to the “My Library” section. All purchases are automatically available offline, as well as anything added to your library.

What versions of iOS and Android are supported?

The Guideline Central app requires iOS 8 and up or Android 4.1 and up.

I already subscribed to digital guidelines on the website. Are these available on the mobile devices?

Yes! Download the free Guideline Central app from the App Store or Google Play and log in using the same account credentials you created on the website. All subscriptions purchased on the website will appear in the “My Content” tab in the mobile app.